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Curtin University
Humanities Learning and Teaching

Student FAQs

  1. Move your mouse over your avatar image and select My Settings
  2. Click on Audio and Video Settings
  3. Adjust your microphone and speaker volume.
  4. * For more help on audio and video setup, go to Blackboard Collaborate Ultra Troubleshooting Page.

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If your tutor has allowed students to access their similarity report, you should receive your report within 15 minutes for an average paper of 500 to 1000 words. However, if you are allowed multiple submissions up till the due date, the similarity report will take 24 hours to regenerate for each re-submission.

  1. Check if you have a firewall and/or anti-virus installed which will prevent Turnitin from working properly.
  2. Sometimes, using a different browser will resolve the uploading problem.
  3. If your tutor is allowing “any file type” to be submitted, you are only allowed to submit any file of less than 40MB and less than 400 pages in length.
  4. If your tutor allows “only file types that Turnitin can check for originality” to be submitted, Turnitin will only accept the following file types to generate similarity reports:
    • Microsoft Word® (.doc / .docx)
    • OpenOffice Text (.odt)
    • Google Docs via Google Drive™ (.gdoc files are NOT acceptable)
    • WordPerfect® (.wpd)
    • PostScript (.ps/.eps)
    • Adobe® PDF
    • Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)
    • Microsoft Excel® (.xls and .xlsx)
    • HTML
    • Rich text format (.rtf)
    • Plain text (.txt)
    • Hangul Word Processor file (.hwp).